Lenovo Spare Parts Operaing Project-Improvement Program

Along with the unceasing development of computer technology and the network communication technology, both of the emergence of global economic integration and the information society request modern enterprise to change in the management idea and the pattern. At the same time, the project management is becoming an important part of the social management and the business management modernization..The Legend Group succeeded in the implementation of enterprise ERP system in 2000. As the ERP system becomes more complete and thorough in the enterprise internal management, it is requested that each operational channel's information platform to be planned in administrative levels to realize docking with the group ERP system, resulting in a complete information management for each operational activities of the enterprise. The Legend Group mainly carries on research, development, production, sale and the service on PC, the notebook, the server, the handset as well as each kind of digital products. All the main products satisfy or surpass the national stipulated electronic products three package of service promise, the warranty period is 1-3 years, the servicing time lasts for 8 hours, and a 7 days'exchange plan and so on. As types of service spare parts that needed to be managed count more than 10,000, therefore, to meet the demand of information management, satisfy the need of service itself, and realize the promises of service, there is the need to establish a complete supply chain management system for spare parts of Legend, realize the management of spare parts by informationization and proposes the comprehensive solution to the association spare parts SCM project by applying methods relating project management, modern business management.The modern enterprise's management pattern should comply with the request of the current information society, the market economy and the business management system transforms. The spare parts physical distribution management is a recently developed operational activity in supply chain management along with the enhancement in social service. The implementation process of spare parts logistics distribution management should defer to the new idea and the method so as to realize the transformation to the present management pattern. By carrying on flow analysis and restoration of the entire spare parts logistic distribution process of Legend and related work flow, using the advanced computer technology to carry on restructuring and the information sharing to the related information flow, the entire management system can be adjusted to the optimum condition, saving the manpower, the financial resource, the physical resource, raising the working efficiency and the service accuracy, promoting scientific innovation, and causing enterprise's development to adapt the global economic integration and the request of informationization.This article utilizes the theory and the method of modern project management, associates the Legend migration spare parts transports project, and analyzes the current condition of spare parts operations, designs duty management of spare parts and work flow. It also proposes detailed management method for improving and solving operation in spare parts of Legend with the combination of information system, which plays a crucial role in realization of service pledge.The first chapter introduces Legend YiDong's services structure, the service idea, the service pledges and serves the standard, is mainly based on service standard, the existing service level KPI target contrast, using the matrix appraisal analytic method, the fish spur chart analysis method , by asking questions, and determining problems to solve.The second chapter mainly determines the goal of the updated plan for the spare parts operation as well as establishes the project progress schedule. In the article it uses ways such as Gantt chart to illustrate the project progress schedule, and show the project time progress and the duty.The third chapter mainly focus on the design of the spare parts operation management flow, and defines the standard concepts in the spare parts operation service, proposes control ways and methods for key flows with information technology, designs many management charts according to real applications.The fourth chapter first proposes information system's performance and use environment requirements for the spare parts operation project, combining with the development of information systems, elaborates with emphasis on the continually optimizing direction of the spare parts service information system, especially fully sharing the accumulated massive customer information duing the service, so that matching the important customer information with entire Legend YiDong's customer management, fully display the value of service management and support.In summary, this article starts with the Legend YiDong spare parts operation flow management, utilizes modern management theory and the project management knowledge, applies theory to reality, combines the universal management theory and the concrete informationization project management, in a way of analyzing problem, proposing problem and solving problems, focuses on the arrangement and schedule of projects, service work flow design and service control management, system continual optimization etc. It plays an important role for Legend YiDong in introduction of advanced informationization management tool, use of the information technology, integration of operation flow, managing massive spare parts service information through the computer management, realizing accurate and highly effective transmission of transporting information of the spare parts, and enhancing the efficiency of spare parts operations.