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The Research Of The Knowledge Management Implementing And Improvement Of S Corporation

Posted on:2011-02-15Degree:MasterType:Thesis
Country:ChinaCandidate:G H RaoFull Text:PDF
GTID:2189360305465082Subject:Operations and information management
Abstract/Summary:PDF Full Text Request
The domestic telecommunication industry has had a very rapid development during the last 30 years, with the development of the reform and opening-up policy. It becomes more and more important in the national economy. However, there comes a lot of challenge:customers are becoming more while the operation cost is becoming lower; strategic aims and productions of different telecommunication operators are increasingly identical; the growing up of the network economy has a huge impact on the telecommunication operators in recent years. So, there also comes a lot of problems:The maturity of the market leads to a slowdown of the growth rates; competition in the market is becoming more and more intensely; profit is fading while company size is expanding, etc. These problems cut the efficiency of the telecommunication operators seriously. The disparity between domestic telecom operators and first-class international operators becomes large. To solve these problems, one of the key points is implementing knowledge management. Through integrating the enterprise knowledge resources, the internal resource configuration is optimized. The operation cost becomes lower and the corporation's management is improved. All these lead to better economic efficiency.S Corporation is attached to the China Mobile Communications Group. It is a regional telecommunication operator. In this article, we research into S Corporation's implementing of knowledge management. Combining the current competitive environment of the telecommunication industry and the actual situation of knowledge management in S corporation, we choose the knowledge management theory and fuzzy comprehensive evaluation method, and also construct a Knowledge Management Capability Maturity Model to evaluate S corporation's current status of knowledge management applications. At the end of the article, we focus the problems of knowledge management in S corporation and deeply analysis S corporation's current problems in knowledge management applications, such as protection, storage capacity and Project Promotion. We also make some suggestion to enhance the capacity of S corporation's knowledge management in the part of systems,means, culture and organizational structure It helps to enhance the knowledge management in S corporation and can also be a reference to analyze other companies' implementing of knowledge management.
Keywords/Search Tags:telecom operators, knowledge management, Fuzzy Comprehensive Evaluation
PDF Full Text Request
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