Study On Program Management In BSS In XX Provincial Company Of China Telecommunications Corporation

There are some promblems, such as inadequate coordination of project team, slow respondence of requirement, lack of the knowledge management and information sharing platform, etc, during the Business Support System (BSS) construction in XX provincial company of China Telecommunications Corporation (XX Telecom). It will affect the achievement of long-term strategic objectives of BSS. So XX Telecom must adopt advanced project management methods to enhance project management level, improve the supporting ability for enterprise market strategy, and then enhance the company competitiveness.A program management model has been setting up based on the program management theory and project organizational structure theory, combined with the actual situation in the BSS of XX Telecom. A set of concrete and comprehensive program management solutions is explored in this paper through studies on the organizational structure of program management, the function model of supporting information system, and the management activities in the life cycle of program. Model is dynamic, full and systematic so that it can provide new ideas for BSS management of Telecom operators.This article is divided into two parts, the first part is the case, and the second part is the analysis of the case. Chapter one of the second part described the research background, the purpose and significance of the research, the research ideas, the basic framework and some innovation. While in the second chapter, as the backbone of program management theory of Project Management Institute (PMI) and project organization structure theory, program management research were reviewed. In Charpter three, the program management model for BSS of XX Telecom is built, the composition and realization of supporting information system is specifically addressed, and the management activities of program management is studied. Finally, the research draw a conclusion that the program management can improve BSS construction and long-term strategy implementation in XX Telecom. In conclusion, making good use of BSS program management will support effectively for telecom operators' market responsiveness.