Process Analysis For Information-based After-sale Services Of NCR Co.

From the 1990s onwards, as the global information and the vigorous development of economic integration, service-based economy in the proportion of GDP increase year by year, service-based economy has gradually become a new economic growth point. At the national level, the increased openness of the economy, the world's leading banks have come to China, domestic commercial banks to take positive measures to gradually improve the services and facilities, optimize the process of service delivery, has invested a lot of manpower, material and financial resources, in particular, Self-help has increased investment in equipment, and automated teller machines as banks reduced the queue of major equipment, Start-up efficiency has become consumers of banking services to measure one of the criteria. NCR Corporation as the world's largest financial services provider, is also faced with unprecedented opportunities of development, how to better improve after-sales service, improve the credibility of the company, NCR Corporation is an urgent need to solve the problem.This article from the basic concept, introduced the service, strategy, process reengineering the theory and application, analysis of the current global information and logistics of the development of the financial sector and the current status quo, a comprehensive account of NCR Corporation in the current economic situation in the New strategic objectives, analysis of the current status and characteristics of the after-sales service, after-sales service for the existing problems, NCR made a new after-sales service processes; flow from the implementation of NCR's new intelligent management system to support services and after-sales service model, to the various processes Module's construction and function, high start-up efficiency service solutions, such as after-sales service throughout the process conducted a comprehensive and detailed analysis.In this article, the innovation has two main points: First, with NCR's current situation and development issues, proceed from reality, made possible after-sales service solutions and the other is a detailed analysis of the new NCR after-sales servicesolutions to the same industry Development is of great guiding significance.