Internet Bar Profession Informationization And Flow Restoration Research

At present, the telecommunication enterprise is being in the service reforming time, enters the Internet bar profession, makes the new Internet bar profession value chain, is telecommunication operation business uses own superiority, the promoted wide band increment service, opens the new service point of growth the important channel. The Guangxi telecommunication company took the Guangxi wide band Internet bar market main Internet turning on service provider, how does enter the Internet bar profession successfully, implements important topic which the Internet bar service flow restoration is it faces. This article based on the telecommunication enterprise customer relations management angle of view, take the Internet bar operation service flow as a starting point, studies emphatically with the informationization method, carries on the restoration design to the telecommunication wide band Internet bar profession existing operation service flow, through enhances the operation service flow achievements to improve to the Internet bar profession customer telecommunication grade of service. Through to the Internet bar profession development present situation and the telecommunication wide band Internet bar existing operation service flow analysis, after the full understanding existing service flow existence question, uses the SWOT competition situation analysis method to carry on the analysis, discovers the solution the countermeasure, is bom again the BPR theory using the enterprise flow to carry on the analysis to the telecommunication wide band service flow, definite flow essential way, thus proposes the Internet bar profession wide band service to the information technology new demand.