The Study On Guangdong Province Highway Contact Project Planning & Controlling

GuangDong province Highway Contact Center project was planed to start in November 2007 and completed in February 2008. However, only the installation of monitoring equipments was finished in January 2008, communication systems and monitoring control systems did not start at all, the monitoring system software and call system software development were both deviated from the technical specifications, proved to be not available. After analysis, it is because of unrealistic, inadequate research and objective underestimated the difficulties and other issues in the pre-construction plans. In such case, the company reappraised this project in January, use the planning of project management and control theory to re-project planning. Correlative theory were used in the control of progress of project, that insure the successful completion of the project. From the perspective of the owners, this article explains the function about project plan and control theory in the specific application of this project.Outlined in this paper, we first introduced the GuangDong province Highway Contact Center building in the background of the project and introduced the system as a result of the coordination of pre-construction, design issues such as progress of the project caused by uncontrollable circumstances.Secondly, this paper systematically expounded project plan project management principles and methods of control, including project plans, project scheduling and project control aspects are described.Next, GuangDong province Highway Contact Center for the actual situation, the article describes how the plan will be project management principles and methods of control in the practical application of this project. First of all, the project will be the province into a high customer service communication system, monitoring system, as well as the three aspects of the call system, and break down as well as the overall project plan; followed for decomposition of each system after another, as well as plans to control the programming to complete the the implementation of the entire project.Finally, GuangDong province Highway Contact Center to control the application of project summarized problems and further suggestions for improvement..In GuangDong province Highway Contact Center project , the wide use of project management plan and control theory make the quality and the progress of the construction in good control, and the new plan successfully completed the task of building, had met the criteria as prolepsis. Furthermore, the integration of the Guangdong Provincial Highway Monitoring Resources provide both service windows for customer and powerful management method for GuangDong province Highway CO.LTD. The construction of this project will provide precious experience for other provinces about monitoring control systems and customer service.