| The proportion of service sector in the national economy is growing,and service economy is becoming the core of the national economy.Any one service enterprise can not include all the necessary human,material and financial resources,and more and more choose cooperation.Therefore,service enterprises need to outsource some services products,and provide customers with world-class services products through the supply chain model.In order to achieving the win-win situation and improving the overall competitiveness of the service supply chain,service integrator implements coordinating operation from the overall situation of the system.Therefore,the research of the operating mode and decision model of the service supply chain coordinating plan has important theoretical value and practical significance.First of all,this paper put forwards structural model of service supply chain and Service Supply Chain Operations Reference-model(SSCOR Model).This paper put forwards the structural model of service supply chain based on giving a new definition of the service supply chain,and analyzes the characteristics of service supply chain.Then this paper put forwards SSCOR model and the first,second,third tier operation mode of SSCOR model,and has an in-depth analysis on the service process of service enterprises.Secondly,this paper introduces the operating mode of the service supply chain coordinating plan.The core position of coordinating plan in the service supply chain coordinating operation reflects that the essence of service supply chain coordinating operation.This paper analyzes the impact factors and technical means to achieve to the service supply chain coordinating plan.Thirdly,this paper analyzes the mechanisms of the service supply chain coordinating plan subject to the service capacity,builds a decision model of service supply chain coordinating plan subject to service capacity,achieves the optimal distribution of customer needs in the service system,and provides a calculation tool for services enterprises to distribute the customer needs.The final chapter of the dissertation concludes the entire dissertation and describes the directions of the future research. |