Study Of Six Sigma Management Applied To Telecommunication Company

Six sigma management applications in Telecommunication Company has been studied which include Six Sigma project management, six sigma organization structure, six sigma statistics and high efficient quality management tools. It supply with the valuable references for execution of six sigma system and quality tools in Telecommunication Company.Characteristics of processes in service industry were studied; the frame of six sigma management was recommended which could be the starting point for implementing Six Sigma Management.Characteristics of processes in Telecommunication Company were studied. Project management method was recommended to be used to manage Six Sigma Project which includes selection and definition of Six Sigma Projects, project risk management, project implementation and project evaluation. Based on this, Six Sigma Project management system has been established.Several organization structures have been studied and selected the most appropriate one for Telecommunication Company. Motivation system of Six Sigma team has been set up which provide support and motivation for Six Sigma implementation.Methods to improve company culture and a series of quality tools have been studied. Quality tool study focused on process management, relentless root cause analysis including Pareto Chart, histogram, brainstorming and anti-brainstorming, mistake proofing, control chart, new 5S and total quality maintenance.Improving employee satisfaction project and improving 10010 call center tune quality project accumulated the experience of Six Sigma Management which could be important reference for other telecommunication companies.