Research Of Customer Communication Project Management In ×× Telecommunication Enterprise

The problem that this paper arises through XX telecommunications enterprise customer communication project management combines this enterprise characteristic of big customer communication project management to attempt the knowledge that managed with project, is discussed from some following aspects for the customer method of XX telecommunications enterprise that communication project management ability carries out effective promotion. Under the big background of telecommunications profession smash up a monopoly, telecommunications operation enterprise has walked to fight for the road of the struggle for existence of market, telecommunications big customer has higher earning rate and peculiar strategic influence with it, more become competitive focus. Market and the unceasing development of communication profession are increasingly intense as competing , more and more customers beginning from it profit, and the latent communication demand of big customer had been also excavated continuously. Customer unit system is internal to unite net, wide area newwork Luo upgrading and the place of official business move to move the demand that need to carry out communication project and so on unceasing appearance, compare with the communication project of the communication project big customer of routine since it has to customize, melt, individuation and time requirement strict, project quality requirement is customer unit option high as well as higher service guarantee the characteristics such as requirement more become a important consideration of operator factor, also become each domestic telecommunications enterprise to insure have customer market and promotion service level, fight for a focus place that big customer communication market pays attention to. Some stage and its characteristic, as well as customer communication project condition that this paper develops through the communication project of telecommunications profession have introduced operation management pattern and the enterprise characteristic of telecommunications operator, according to the problem that XX telecommunications enterprise arises in customer communication project management course, point out that present operation management pattern is improper for the management of big customer communication project. Pass for project management elaborate combination customer communication project management course and daily management mess up together characteristic, try the method and knowledge that managed with project to solve the organization that appears in customer communication project and the problem in the aspect of scope, progress and quality, and have introduced in detail the project management that XX telecommunications enterprise carries out on this 4...