Research On IT Services Process Management At H Company

Currently, information technology (IT) has been widely used in domestic industries, IT Service Management IT in the organization has increasingly become an important research topic in the application. The essence of IT service management for IT services and process management, IT service management processes in IT service management at the core of how to achieve the standardization of IT services, processes, reduce IT operation and maintenance costs, improve customer satisfaction and service level of IT service management objectives to be achievedThis article first IT service management and process management, knowledge of some basic theories were reviewed and explained, and then with H IT service management company, analyzed the company in the IT service management problems, according to the analysis results of H Company IT Service Management process management measures proposed to design a new process management, and their corresponding steps and safeguards. This process management program in the design of the introduction of Deming ring, that is, the quality of the concept of spiral of PDCA cycle, the Deming ring after every stage of consolidation, roll down the hill to avoid the ring. Consolidation phase enables organizations to estimate what is happening, to ensure that improvements were identified. The main purpose of the introduction of Deming ring because it provides a stable, continuous improvement approach, which is the goal of improving the beginning of program design, reflected in two aspects, one is the implementation phase, the other is the continuous improvement phase. In the implementation phase, the four stages of the Deming loop to be used; in continuous improvement, CHECK and ACT is mainly used in two stages, to perform the monitoring, measurement, review and so on.Finally, the paper guide the implementation of H's new ITSM process management program, and describes the improved scheme from the H to get the company in China.