The Design And Implementation Of Banking Accounts Management System For Call Center

In almost all sectors in today's society are closely linked with the banks. With the rapid development of banking business, whether corporate or individuals are in time, space, efficiency of banking operations and put forward higher requirements. Requires not only functional integrity, also asked business people at anytime, anywhere to get in touch with the bank to conduct business, handle, or through self-help channels to conduct business, so CALL CENTER comes into being on this platform. It allows customers to use the landline or mobile phones to communicate with the seating member or through voice self-service to conduct business. In addition to access to the cash, it supports all of the private business, also known as the mobile version of Internet banking or mobile banking.CALL CENTER platform development provides customers with a convenient opening hours of banks limitation, opening space restriction and does not require customers to the counter queue, and need not to sit in front of the computer using online banking, the most popular phones can be conducted business.The objective of the CALL CENTER construction projects is to across the country into a unified management, central monitoring, centralized service platform. Aimed at achieving the full jurisdiction over a service center, one number of access, financial ordinary seats (center), expert seats, professional seats, general seats (remote) for a management system of service delivery.CALL CENTER provides 7* 24 hour service. For the users, not only it contains the account management function, but also for self-help channels, which require account management system provides 7* 24 hour Accounting Treatment. Paper to be discussed, that is, the design and implementation of banking accounts management system for CALLCENTER.Rely on the three criteria of the retail, accounting, management control, in the overall framework CALL CENTER, I made the banking accounts management system design and implementation for the CALL CENTER according to the business functional requirements and non-functional requirements on it.First half of this paper on the description of CALL CENTER, including the function point, the physical and logical architecture diagram, transactions, and account management system in the overall framework of a detailed position and make a description on the functional requirement and non-functional requirement of the banking account management system. Then on the account management system to provide functionality for the CALL CENTER described, and retail, accounting and management control criteria described on the accounting system 7* 24 hour mode analysis.The system has been put into operation in some provinces, the bank which has already used the system reflects that the system is running well, and it gets the customer alike. Since not all the province banks is now in operation, some transactions can't not be operated between the accounts which are belonging to the bank running on the new system and which is not. When the system is putting into operation in all the bank, you can build a unified management system of centralized services CALL CENTER.