| With the merge of telecomununication enterprises and the issuing of 3G licenses, the competitions among operators are increasing. The competetions are not just relying on techlogies only but improving the quality of customer services which is the emphasis of operators now. IP call centre can provide various services including audio, data and multi-media and it has become a powerful weapon of telecommunication operators to win global business competetion.This artical has provided the suggestions and solutions to one of the major telecommunication operators for its business improvement and the establishment of the new business platform covering audio, data, fax and video transmission. |
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