The Design And Analysis Of Yaepco's Call Center

Article entitled "New call center power system analysis and design", the main objectives are to small and medium sized cities in the current power system to provide a new customer service system utility call system to improve the power system of customer service, enhance the competitiveness of power enterprises and profitability. The topics to medium and small cities power services system research background, Zaozhuang city, Shandong Electric Power Company for the application of objective, described intelligent customer service call system in the realization of principles of electricity services and system architecture, and the customer service system Key parts of the software.The main research topics include the following three:First, Zaozhuang City, according to the actual situation of the power companies, power companies made Zaozhuang intelligent integrated customer service call center building program, put forward an intelligent integrated call center system, the overall framework, and conducted a functional analysis of its structure design. Specifically including the new Intelligent Call key technology analysis, technical feasibility, functional module analysis, system architecture and logic structure of the program;Then the call center in the key parts of the software, including its call center seats intelligent end systems software, intelligent call center server-side software, intelligent systems design and implementation of the various interfaces;Finally, such a service in the small city customer service call center system, the overall use of processes, And the practical application of intelligent call centers in various specific functional modules of the design process. Specific processes, including electricity tariff information inquiry process, business consultation process, in recognition of the proposed process, reporting and complaint procedures, procedures and fault repair message inquiry process and other laws and regulations Design and code implementation.Using the effective verification of the main functions of the system was verified, completed the study of this topic. The research topic for the power system used in the modernization of medium and small cities, intelligent customer service call center system integrated research and development and practical application of theoretical and practical aspects of the guidance.