The Design On The Application Of The Queuing Theory In Management System Of Physical Health Checking

The theory and method of queuing theory (called stochastic service system) is already widely applied to various service systems, such as communication system, traffic system, computer memory system, manufacturing management system and so on. The queuing system, as the first step for the health checking staff to accept service from the physical health checking, is playing an important role in the satisfaction of receiving service of the physical health checking staff. Therefore, building-up the mathematical model making use of queuing theory knowledge to carry on the analysis and optimize, enabling the system to achieve the best operation condition, has the extremely important economic value and the practical significance.In the medical industry, many large hospitals in Shanghai, Beijing, Guangdong, Zhejiang and so on have put into use to queuing system, and at the same time more and more hospitals aware the importance of the queuing system. However, the queuing theory still is not used in management of physical health checking.This thesis first introduces some mathematic theories related to queuing theory, then introduces several kinds of elementary theories which in the queuing theory, And in this foundation the queuing system especially M/M/n queuing model is carried on the system introduction. This thesis apply the thought and method of queuing theory to the management of physical health checking, and build up the multi-server M/M/n queuing model corresponding to physical health checking system. The thesis first collects and reorganizes actual data of 4 times of morning for one special section in Wuhan Wojia physical health checking, and carries out demonstration analysis. The thesis has gained the corresponding target parameter, make use of the wishes model to optimize has obtained optimal server number in each time segment. And in the foundation of the mathematic modle, according to average service time of the very section, obtains the optimal server numbers for some of the sections in the stuiation of unit health checking. According to the number of ordered health checking staff and the average scattered individuals, predicts the numbers of needed doctors for corresponding sections.