The Design And Realization Of Dalian Industrial Complain Management System

It is an important responsibility of the industrial and commercial administrative organization to supervise the market or enforce the administrative law. In order to develop the socialist economy and protect both the consumers and operators legal rights, Dalian industrial and commercial Bureau, made though the "Consumers' complain hot line", and established "Consumers' complain network" in 2000. Depending 12315 hot line to accept the consumers' complain and utilizing computer technology to manage these information to the demands of National Industrial and Commercial Bureau. That can also deal with the illegal economical behavior seriously. In the same time, it makes more complain ways for the consumers. But according to the daily work's demands, it is very difficult to make the functions of consumer's information management and data analysis perfect, merely depending on the "Consumer's complain network." It can not provide enough facts basis for the leader of department. The application of industrial complain management system, provides an operational platform for the officer to inquire and analyze the data of the consumer's complains.On the basis of "Consumers' complain network", industrial consumers' management system adopts a model of accepting centrally, which can record and deal with the input information automatically. That provides a kind of technical support for the front information adoption, network inquiry and information gathering. The leaders of Bureau can inquire the record information and practical data through the office network for making a good decision. This system adopts the browser /server structure, which is good for the system escalation. The specific development language uses the ASP language, while the database has used the advanced Database System-SQL SERVER2000.This article makes a reasonable combination between business management and modern internet. It provides a convenient operation method for the office staff by using technology information. It provides the newest and truest guarantee for the leader to make decision. This article selects a topic from the practice, on the basis of the existing consumers' complain network, it provides a powerful information support for the market supervising and expense instruction by using the series of methods-expending function, the comprehensive utilization, the scientific analysis of information resource, the maximization enhancing information resource and the using ability.