The Design And Implement Of IT Service Management Center Of China Mobile

The thesis studies frame constitution of IT service management system, for example to design and implement of IT service management center of china mobile. And it introduces the concepts and theories and knowledge of IT service management. The text writes in detail the basic process of ITIL(IT Infrastructure Library) and the framework of implementation of IT Service management. Total design project and system service functions of IT Service Management Center of China Mobile are given as the foundation. The thesis can be divided into the following parts:1. ITIL introduction The brief introduction of the birth, development, basic process of ITIL, and the strength and the framework of implementation of ITSM .2. The design plan of the system of IT Service Management Center It analyses the realistic need of IT service management, references to the basic process and the framework of implementation of ITSM in the IT management system of china mobile in the term of plan, network design, logic structure design, data structure design, system detail structure design, process model design, system further development and design, system security design.3. The deployment of IT Service Management and detail function It explains the deployment plan and details the function through the optimistic application of IT service management and the logic structure design and application of China Mobile.The study directs the construction of IT Service Management Center, plays an important role in formulating the process of IT Service Management, integral monitoring management of IT system.The author as one important participant in the project, is in charge of...