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The Analysis And Design Of JiLin Postal CRM System Based On Data Warehouse

Posted on:2007-08-03Degree:MasterType:Thesis
Country:ChinaCandidate:B L ZhangFull Text:PDF
GTID:2178360185954583Subject:Industrial Engineering
Abstract/Summary:PDF Full Text Request
Own the customer and then mean the business enterprised to own in the market continuously reason that exist, but own and think the way to reserve to live the customer is a business enterprise winning to can keep on the development's motive headspring.This requests the business enterprise at the competition environment that the extensive concern have of at the same time, must the enlargement throw in the concern customer the dint degree of this factor. For this reason business enterprise must into practice CRM management of item.Customer relation the management( CRM) represented the business enterprise to of the development and customer the total for a series of theories,method,technique,ability for operation for long-term cooperation relation, increasing the business enterprise regarding customer as centrally function but adopting with software.A real meaning and mature CRM solution can help business enterprise promote when the proceeding customer make policy be used as the problem innate character to hold tight the ability to combine to reaction them did out rightly. CRM idea is gradually postal service of more and more quilt business enterprise approbation, but enterprises have met a lot of setbacks in the course of implement.According to a statistics, 66 percent of the CRM projects have not reached the anticipated result. The main reasons lie in: Enterprise it has bitter to be right away eager to introduce the system into to perfect exercises to benefit the internal organs.The period of enterprise's development is unsuitable.The software company lacks experience, and the software developed is unripe.The fund and energy invested by enterprises are limited. Enterprises can not communicate overly with the software company. On hard read the domestic and international and related cultural heritage with be engaged in the fulfillment's foundation in the Jilin postal service, mode that...
Keywords/Search Tags:CRM, data, warehouse
PDF Full Text Request
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