A Design And Realization Of The Remote Technical Support System Based On FCS

Modern mechanic equipment is becoming more and more complicated, automated and intelligent. FCS (field bus control system) by its entire digital, the entire disperse, the entire opening absolute superiority becomes the 21st century the new generation mainstream product of the industry-control domain. FCS because of its synthesis utilization control theory, the computer software and hardware technology, the computation network and the communication, the electronic installation, the instrument measuring appliance and other equipment and the technology, is widely applied in the industrial production. Because FCS' technology content is very high, also various factories' software and hardware system is various, users usually need factory technical support. The technical support usual depends on telephone exchanges between technical personnel and users. This kind of exchange also waste time and is easy to make a mistake. If this method cannot solve, then it needs the technical personnel to make a long and wearisome journey.This paper proposes one kind of network remote technical support system based on the COTS technology. The system bases on the COTS software system constructs a system by integrating a group of COTS software. The system development is responsible to choose and obtain (purchase and collect) the COTS software, and integrates them to a new system in, thus constructs the new software system. Through this system, when appearing any technical question, the user regardless of by what way connecting to Internet, may report to the factory's technical service department as necessary; the factory's technical service department wait for any user's rescue report through own network ; when providing the technical service, technical personnel no longer need low efficiency way: on scene or telephone exchange and so on, just through the Internet long-distance control industry scene PC machine or operation station, cooperatting with the net sound-exchange way, long-distance examining system mode, data monitor, parameter establishment, configuration downloading , the fast and accurately solve client side majority of questions, like oneself in the scene.The updated MMB2004 system has passed debugging and will be used inthe new project. It is proved by the test to be feasible, reliable and universal. It has very good developing foreground.