THE ACCURACY OF SELECTED NORTHEASTERN COLLEGE LIBRARY REFERENCE/INFORMATION TELEPHONE SERVICES IN RESPONDING TO FACTUAL INQUIRIES
Posted on:1982-10-08
Degree:Ph.D
Type:Dissertation
University:Rutgers The State University of New Jersey - New Brunswick
Candidate:JIRJEES, JASSIM MUHAMMAD
Full Text:PDF
GTID:1478390017965196
Subject:Library science
Abstract/Summary:
The primary objective of this study was to apply the technique of unobstrusive measurement to the evaluation of accuracy of responses to factual inquiries coming via telephone to reference departments of libraries serving certain four-year colleges with graduate programs in the Northeast of th...