The effectiveness of the current training practices of middle-level managers in industry as reflected in the practices of the Verizon Corporation

This study examined sixty middle level managers who work for Verizon Communications. The subjects took a management training course designed to improve a skill or behavior that is measured on their end of year performance evaluation. The researcher examined two years worth of data to determine if the courses had an impact on the skill or behavior it was designed to improve. The design of this research followed the four-step training evaluation module of Dr. Donald Kirkpatrick. Each level was used to determine the effectiveness of the current training practices of middle level managers as reflected in the practices of Verizon. The data was collected using a post course questionnaire provided by the Verizon Communication training department. The Verizon employees who took the management courses were asked to share three years of evaluations. The researcher's goal was to determine the effects of the training on their end of year performance and their responses to the post course questionnaire. The results of this study are discussed in terms in Chapter 4 of this document.