| Knowledge-based resources have emerged as the most important driver of business value in the services industries. Using the knowledge-based view of the firm, this study focused on obtaining and sustaining competitive advantage through the development of a distinctive set of core competencies within Communities of Practices (CoPs). Using quantitative survey methods, the relationship between the knowledge capability of the firm, types of core competency knowledge, and the relatedness of knowledge between business units was explored. The results imply a relationship between the relatedness of knowledge between business units and the knowledge capabilities supported within the CoPs. This suggests that the knowledge capabilities supported within the CoPs are tied to the knowledge needs of the organization. |
