| The objective of the research project discussed in this document was to develop a theoretical and empirical model that could be used to predict the results of Lean Six Sigma implementation efforts in a knowledge-intensive environment. Some previous research had attempted to develop a theoretical model for quality management. However, the results were narrowly focused around specific tools and emphasized manufacturing environments. This research project developed a generalized manner in which any process could be modeled using the people, process activities, customer, and information sharing elements to describe it. Processes modeled in this manner can then be assessed with respect to Lean Six Sigma implementations and the results of the implementation hypothesized.;To identify potential constructs and variables that operationalize the constructs, a comprehensive literature survey was conducted across a range of academic disciplines. These items were then posed to a series of expert practitioners and evaluated using factor analysis techniques, resulting in statistically validated theoretical constructs that describe a process's susceptibility to process improvement. Finally, historical data from Lean Six Sigma implementations was used to create a valid model from which the return on investment for proposed Lean Six Sigma project could by predicted. |
