| In the context of frequent product-harm crisis and product recalls, on the one hand, companies should make efforts to handle the recalls effectively; on the other hand, they should improve quality to prevent the recurrence of product-harm crises. However, as the quality issue goes beyond the scope of the organization, the traditional firm-centric quality management theory has limited implications for managing supply chain quality.;In the first study, we identified the six key components of SCQM and proposed a definition of SCQM and a holistic SCQM framework through in-depth case studies. The second study strived to empirically test the effectiveness of SCQM system that we proposed by analyzing the 400 survey samples collected from manufacturing companies in Mainland China. The results showed that SCQM system could help companies to achieve high quality performance. The third study investigated the effectiveness of different product recall strategies (recall proactiveness and compensation) from the consumers' perspective, based on the organizational legitimacy theory, service-dominant logic and two-factor theory. Through the scenario experiment, we found significant main effect and interaction effect of recall proactiveness and compensation on consumers' perception of organizational legitimacy and repurchase intention. Moreover, the perceived organizational legitimacy will mediate the relationship between recall strategies (proactiveness and compensation) and repurchase intention.;In summary, this dissertation will advance the development of supply chain quality management theory and enrich understanding of the effectiveness of different product recalls strategies. In addition, it will provide guidelines for companies to establish the supply chain quality management and product recalls system.;Keywords: Supply chain quality management, Quality management, Product recalls, Product-harm crisis. |
