| Electronic prescribing (e-prescribing) is the health information technology (health IT) that enables prescribers to send e-prescriptions to community pharmacies. Some e-prescriptions contain errors. This dissertation consists of three manuscripts that employ human factors engineering concepts to understand how community pharmacy personnel recover from e-prescription errors.;Data were obtained from 13 pharmacists and 14 technicians from five community pharmacies in Wisconsin. Three data collection methods were used—direct observations, interviews, and focus groups. Field notes were taken during observations and interviews and focus groups were audio-recorded. Field notes and transcribed recordings were subjected to content and thematic analysis.;Manuscript ;Manuscript ;Results from Manuscript ;This research sheds light on the important role that community pharmacy personnel play in preventing and mitigating e-prescription errors. Findings suggest that implementation of health IT like e-prescribing in work systems does not always yield improved patient safety but instead can introduce new kinds of safety hazards that need to be studied and addressed. |
