The Impact Of Transformational Training Programs On Quality Orientation Of Employees

Different researchers have been working on the role of transformational training programs in enhancing quality orientation of employees.Many researchers have evaluated the role of transformational training programs on the quality orientation of employees using simple linear regression analysis.This method of analysis only evaluates the direct relationship between the dependent variable transformational training programs on the independent variable quality orientation of employees.Therefore,these researches have not been evaluating other variables that do not contribute directly to the relationship between the dependent and independent variables.There is importance in deriving a better method of evaluating the direct and indirect relationship between dependent,independent variables and the relation with other variables.The main aim of this study was to investigate the moderating role of organizational innovation in the relationship between transformational training programs and quality orientation of employees.As well as,the mediating effect of employee loyalty in the relationship between transformational training programs and quality orientation of employees.The population of the current study consists of all employees working in private Jordanian universities,totaling(15)universities.The sample of the current study consisted of Deans,heads of department and faculty member’s respondents working in Jordanian private universities at Amman capital.The Researcher adopts the quantitative method approach represented in the survey.The using of survey is to examine the impact of Transformational Training Programs on Quality Orientation of employees,as well as and the mediation role Employee Loyalty on the relationship between transformational training programs and quality orientation of employees and moderating of Organizational Innovation on the relationship between transformational training programs and quality orientation of employees and to study the causal relationships for a certain phenomenon.Using survey in this study is suitable for the quantitative phase in order to test and validate the proposed conceptual framework,to determine the relationship between the Transformational Training Programs,Quality Orientation of employees,Employee Loyalty,and Organizational Innovation.The study developed the model of transformational training programs-quality orientation of employees which involved the mediating(employee loyalty)and moderating(organizational innovation)variables.The present research has discussed four main perceived roles of transformational training programs,which include reaction,learning,behavior,and results.The study led to accepting the hypothesis that there was a significant relationship between influences of transformational training programs on the quality orientation of employees.The researcher has selected the questionnaire survey as the tool for data collection from the targeted respondents.There have been developed questions in the questionnaire for extracting basic information as well as the views of respondents regarding the concepts of transformational training programs,the quality orientation of employees,employee loyalty and organizational innovation.For that,the researcher used multidimensional measurement instrument to mesure the research variables and as followed:transformational training programs which had four dimensions(reaction,learning,behavior,and results),the measurment insterment for this dimension consists if 13 items divided into four dimensions where reaction with three items,learning four items,behavior three items and results three.Employee loyalty three dimensions as followed(Loyalty to Supervisor,Loyalty to Working Group and Loyalty to Organization),Organizational Innovation with three dimensions(Process innovation,Product innovation and Capability innovation)and Quality orientation of employees.The statistical package SPSS(version 23)and AMOS 23 was used for data analysis.The consistency of each measure was examined using Cronbach’s alpha.The descriptive of the Study Sample Characteristics obtained through using the percentage and frequency.The Instrument Refinement and Validation results done through using Confirmatory Factor Analysis.The Convergent Validity done through using the average variance extracted(AVE)and Composite Reliability(CR).Finally,A structural equation model(SEM)analysis was conducted to test the hypothesis of this study in order to assess the effect and the significance level of each path in the research framework.The study accepted the hypothesis that employee loyalty mediates the relationship between transformational training programs(reaction,learning,behavior,results)and quality orientation of employees.The study also accepted the hypothesis that organizational innovation(process innovation,product innovation and capability innovation)moderates the relationship between transformational training programs and quality orientation of employees.Transformational training programs(reaction,behavior and results)has a positive direct impact on quality orientation of employees,learning do not have a positive direct impact on quality orientation of employees.Transformational Training Programs(Reaction,Learning,Behavior,Results)has a significant direct impact on Employee Loyalty(Loyalty to Supervisor,Loyalty to Working Group and Loyalty to Organization).Employee Loyalty(Loyalty to Supervisor,Loyalty to Working Group and Loyalty to Organization)has a significant direct impact on Quality Orientation of Employees.Future researchers should investigate the different between deans,heads of department respondents,and faculty members in the effect of Transformational Training Programs on organizational innovation and Quality Orientation of Employees in other sectors at the Hashemite Kingdom of Jordan,especially,in capital,Amman.Future research could examine the more antecedents or factors influencing Quality Orientation of Employees in Jordan,since the variables still recommended to be investigated on a larger scale on the future research with a specific attention given to other sectors at the Hashemite Kingdom of Jordan.