Hierachical Classified Spam SMS Governace Based On Quality Management

Since the second generation mobile communication era,the number of mobile phone users has been rapidly increasing.SMS service is an important business and each year hundreds of billions SMS messages are sent.In recent years,the advancement of mobile internet and communication technology witnessed emerging SMS messages generated by microblog,Wechat,and other OTT internet social applications,etc.These applications facilitate people daily work and life,and even change social mode and behavior habits.Meanwhile,the quality of SMS is uneven,and a large number of spam SMS are widely spread,which greatly affects the normal work and life of users,also affects the effective use and value development of SMS resources.Some of them even make users at security risk.Effectively managing SMS has become an important research problem.From the perspective of quality management,spam SMS is typically referred to the information with defects in quality.Governing or managing SMS is essentially the process of improving the information quality,which is also a challenging task to the telecom operators,Internet companies and the department of communication management.Spam SMS governance applies the quality management theory in which the hierarchical classification is a method of governing spam SMS.This thesis utilizes the quality management theory and hierarchical classification,and focuses on the mechanism analysis of the effect of the information quality evaluation and user participation on SMS governance.Also,this thesis introduces information classification technology to help build the hierarchical classification,to improve the accuracy of hierarchical classifying SMS and managing spam SMS.Currently,in the research of SMS quality control,the common measures are legal norm,information filtering,information classification algorithm technology,industry self-discipline,market competition etc.,otherwise there is few achievements on the mechanism analysis and empirical research on the impact of new elements such as information quality evaluation and user participation on spam SMS governance effect.There is few research on how to build a hierarchical spam SMS governance theoretical method based on quality management through information quality evaluation and user participation variables.Which cannot form effective theoretical guidance for spam SMS governance.Based on this,the research idea of this thesis is:according to the literature review,case analysis and expert scoring,the key elements of spam SMS governance are mined out,and a hierarchical spam SMS governance model based on quality management is proposed;The mechanism analysis and empirical research on the relationship between the effect of spam SMS governance is carried out according to the information quality evaluation and user participation variables in the model;Based on the information Quality evaluation index system,the thesis constructs hierarchical classification jiu-gong matrix of SMS,introduces deep learning model compared with traditional machine learning model in experimental indexes.Bying realizing accurate hierarchical classification of SMS,lays the foundation SMS hierarchical classification governance;Finally,according to the hierarchical governance strategy of SMS,the correlation analysis of SMS categories is carried out on the experimental data and spam SMS reporting data,and the grey model is used to predict the spam SMS,and a more effective hierarchical Classified Governance Strategy of spam SMS is proposed.The main contents of the study are as follows:1.The thesis constructs hierarchical classified spam SMS governance model based on information quality management.From the perspective of information quality management,this thesis analyzes the factors of SMS governance through case analysis and field expert method,determines the main influencing factors,and puts forward the theoretical framework and model of Hierarchical classification spam SMS governance,which lays a theoretical foundation for the thesis.2.The thesis conducts an empirical study based on the analysis of the impact mechanism of information hierarchical classification method on the spam SMS governance effect.According to the literature research,the thesis puts forward three variables:information quality evaluation,user participation and spam SMS classification governance effect,and makes assumptions on the relationship among the three variables.The data are sorted out and analyzed by structural equation model that obtained from the questionnaire survey,then verify the hypothesis proposed,clarify the relationship between the three variables.3.The SMS hierarchical classification matrix is constructed,and the deep learning algorithm is introduced for verification and comparison.According to the information value and information privacy,SMS are divided into eight categories by constructing hierarchical jiu-gong matrix.After that,the commonly used three kinds of information classification technologies,namely LSTM,KNN and CNN-1D,are introduced to verify the classification of eight types,and compare the advantages and disadvantages of various algorithms in the SMS classification,so as to provide technical support for the accurate SMS governance.4.The grey model is used to predict the management of spam SMS,and the governance strategies of different SMS types are analyzed.Based on the data of SMS and junk SMS in recent years,this thesis analyzes the correlation of SMS and predicts SMS by establishing grey model.According to the characteristics of different SMS platforms,this thesis puts forward monitoring and governance suggestions for mobile phone spam messages and OTT platform spam messages.The innovations of the thesis are as follows:1.The thesis constructs spam SMS governance theory model of information quality management.Based on the literature research of information quality,information quality management and spam SMS governance,combined with case analysis and experts scoring,the thesis identifies the legal system supervision,technical management methods,market competition environment,user participation,information quality evaluation and other spam SMS governance elements,legal norms,technical means and market environment are external variables.Analyzes the different influence and interaction of each element in the spam SMS governance and constructs the information management hierarchical classification model of spam SMS governance.By constructing the model,the traditional elements and new elements are defined.The user participation is divided into information sharing and common governance dimensions.The information quality evaluation includes content quality,expression quality and security quality.User participation and information quality evaluation are the new and core elements of hierarchical SMS governance model based on quality management.Through user participation and information quality evaluation elements,the SMS are hierarchical classified,and the spam SMS are accurately managed.2.The thesis reveals the influence mechanism of information quality evaluation on spam SMS governance.In the theoretical model of hierarchical spam SMS governance based on quality management,information quality evaluation and user participation are new elements.The impact mechanism of spam SMS governance is not clear,and there are few literatures based on information quality evaluation and user participation theory to improve the effect of spam SMS governance.This thesis defines the measurement items of information quality evaluation,user participation and spam SMS governance effect variables,studies the impact of information quality evaluation and user participation on spam SMS governance results.The positive effects of information quality evaluation and user participation on spam SMS governance effect and the intermediary role of user participation between information quality evaluation and spam SMS governance are verified.The thesis reveals mechanism of information quality evaluation and user participation in promoting spam SMS governance effect.3.Construction of the mechanism of spam SMS monitoring and governance based on grey model.After the effective hierarchical classification of SMS,how to accurately manage and reasonably predict the spam SMS becomes important.In this thesis,10548 SMS samples are further analyzed to find the relationship and rules of various types of SMS.SMS information quantity is a typical "small sample" and "poor information" uncertainty problem.Taking the current very common port SMS as an example,through the correlation analysis of port SMS and spam SMS,the grey system model is used to analyze and predict the future development trend of SMS,and build a monitoring and governance mechanism of spam SMS based on grey model.