Research On Efficiency And Key Factors In Customer Collaborative Product Innovation

Customer collaborative product innovation is a new kind of method for productinnovation design, which is based on information network collaboration tools, and itsfundamental purpose is for improving the ability of enterprise product innovation, at thesame time, it integrates deeply the multi-agent and multi-unit design resources. It hasbecome a higher level method to improve the core competitiveness of enterprises in thefield of product design. However, the efficiency of customer collaborative productinnovation is affected by the diversity of the subject property, the complexity of thedesign task, the knowledge heterogeneity of the subject and frequent incident at the timeof collaborating task in the process of the customer collaborative product innovation,but the related research is lack of systematic, quantitative and clarification of keyfactors, which limit the further study and application of the product innovative designapproach. Therefore, This paper studies intensively the key factors of affecting theefficiency of customer collaborative product innovation and resolution approachfrom the view of organization structure, the subject participated, task allocation,knowledge sharing and solving the emergency in the process of product collaborativeinnovation on the basis of researching systematically the latest theories and methodssuch as the organization and organizational behavior of customer collaborative productinnovation, the design of product innovation, ontology and knowledge grid,competence and matching ability and job, static and dynamic task scheduling. Thepaper includes the following sections:First of all, the concept, measure index and method of the efficiency of customercollaborative product innovation are defined. Then, on the basis of studying in theoverall process of customer collaborative product innovation, clear the key factors ofthe efficiency of customer collaborative product innovation, including customercollaborative organizational structure and models, attribute characteristics of thesubject participated, matching between subjects and tasks, the sharing of productinnovation knowledge, handling the emergency in the process of product collaborativeinnovation and so on, in addition, put forward the related resolution theories andapproaches which contains the theory of organizations and organizational behavior, thetheory of product innovation design, ontology and knowledge grid theory, the theoryof competence and matching ability and job, static and dynamic task scheduling theories and methods.Secondly, research the organizational structure and models of customercollaborative product innovation and their impacts on efficiency. This paper summarizescharacteristics of the organization structure and the participants of customercollaborative product innovation, and builds a model the organization includingthree-dimensional and multi-layer structure of on the basis of the analysis and study intypical organization structure characteristics; Furthermore, from the microscopicperspective, study the interaction among subjects and design tasks in the organizationalmodel, and respectively come up with the metrics method of interaction amongparticipants and the calculation way of the product complexity, and based on theabove, build the model of coordination efficiency of customer collaborative productinnovation organization and design an improved immune clone algorithm solution.Thirdly, this paper researches the attributive character of participants, subjects andtasks matching and their effects on the efficiency. The attributive characters ofparticipants are defined in two ways, and they are assigned the quantitative value basedon the expert fuzzy evaluation method and the eigenvalue method. On this basis,construct the model of coordination efficiency of customer collaborative productinnovation considering the matching between participants and tasks, and use particleswarm optimization algorithm to solve it; In the followed, take the specific applicationas a case to compare and analyze further the matching the participants and design tasksaffecting on the cycle of product design and the efficiency of and customer collaborativeproduct innovation.Then, this paper studies the knowledge-sharing of customer collaborative productinnovation and its effect on the efficiency. Analysis the features of knowledge-sharingin the process of customer collaborative product innovation, and build the model ofknowledge-sharing with multi-level structure based on the theory of knowledge grid,and put forward the creativity-problem-function model to solve the problem of theconvert of unstructured knowledge of participants affecting on sharing knowledge andthe representation and describe method of product innovation knowledge on the basisof web-based ontology service semantics, and for the problems of innovativecontradictions and the stage of evaluating innovation program inspired, put forwardrespectively the conflict resolution method of product innovation technology and thefuzzy data envelopment analysis and evaluation model of product innovation inspiredprojects considering the different confidence level based on quality function deployment and inventive problem solving principle.Finally, this paper studies the incidents of in the process of customer collaborativeproduct innovation and their effects on the efficiency. Analyze the causes of unexpectedevents and classify according to subjective and objective, and on that basis, put forwardthe method and process of dynamic task scheduling based on event and cycle mixeddriven taking examples from static and dynamic task scheduling theory and method inthe job shop scheduling. Besides, the model of coordination efficiency of customercollaborative product innovation considering the incidents is built. In the model, takethe minimum tardiness penalty as the objective function for punishing the delayed taskscaused by all types of emergencies, and set the minimize finish time as the goal functionto coordinate and optimize the total process of customer collaborative productinnovation with accidents, and then using double coding strategy integrating the designtask sequence and the subject, the adaptive and multi-objective algorithm for solving thecoordination efficiency model is proposed. Furthermore, through the application case,the relationship in the sudden accidents is analyzed, and the impact regular on theefficiency of customer collaborative product innovation is revealed.