The Research Of Service-Efficiency In Mobile Telecommunication Industry

With the development of competition methods in Mobile Telecommunication Industry, price and promotion methods become more and more weak. Service is now the core. Although there are various services in every companies, the service-effect is not satisfactory. How to improve it? The research of Service-Efficiency can be helpful.The service efficiency model in mobile telecommunication industry is put forward in this paper. Customer and company are the two directions of this model. I look into the relationship of factors by data collecting and concrete analyzing.Based on the present achievement of Service, Efficiency, Service efficiency and Demand, I set up the service efficiency model in mobile telecommunication industry. The content of company meets customers' demands, the fluency of service flowchart and the service cost are the main variables of the model.The results of my paper are: the factors which can influence the service efficiency really exist. Different factors have different effects. Enterprises in mobile telecommunication industry should design distinguished service cost and content to meet the customers' demands.We come to the discuss of practice in chapter 6. Concrete evidence research is the other important content in the paper. I take all the results in theory into reality to inspect the effect.The achievements in the paper have significant roles to companies in grasping the customers' service demands, improving the service effects and so on. Meanwhile, this paper obeys to the standard steps as market-investigating, data-analyzing, system-designing and concrete evidence research. This thinking is good to other similar research.