Research On Enterprise Information Platform And Organizational Software Process Model

Due to the own business characteristics and customer requirements, the risks such as requirement change, unexpected task or resource turnover often arise in small and medium-sized R&D organizations, therefore it is essential for the organizations to set up an organization-oriented organizational process model together with a generalized quality feature system. During the course of the process model operating and quality feature evaluating enormous information amount needs to be managed and enterprise information platform is required to govern costs and decrease errors.In this dissertation, an organizational process model orienting to the enterprise overall business and management objectives is presented, defining the model framework and the main goals, fundamental practices and key input and output information. The model supports to manage multi-projects, multi-products, and multi-tasks simultaneously based on the generalized quality guarantee, and covers over the whole lifecycle from customer identification to customer satisfaction. The principles and approaches of the typical combined process utilization within the process model are elaborated via the examples of organizational requirement management, project management and resource equilibrium. During the model operating the comprehensive fuzz evaluation method is used to select suitable projects and the improved critical chain method used to monitor and adjust organizational project plans and resources, providing the technical support for the process model used on the software enterprise information platform.The generalized quality feature system is defined to aid the operation and decision of the process model. Measurement principles are provided against the entities of processes and projects in terms of basic quality features, customer satisfaction features, organization management features and comprehensive equilibrium features. The generalized quality measurement and evaluation method together with the associated practice are presented that are used in organizational requirement allocation process and project planning process to manage multi- projects and multi-tasks, oriented to the overall business objectives and performances of the organization. While in generalized quality evaluation attentions are paid both to the products and project evaluation against the determined quality goals and to the process of determining and adjusting quality goals.A software enterprise information platform is established in the coordinating company(Wuhan KM Information Technology Co. Ltd.) on the basis of the process model and oriented to the organization quality guarantee and project and task management. Several integrant essential technical researches are expounded to implement the process model and its utilization on the platform, including establishing the workflow-driven organizational business process model, realizing the dynamic control method of user authority management covering the entire business lifecycle, and applying the secondary development facility to quickly tailor the platform components. An information-based platform supporting the organizational process model is developed and deployed in an R&D organization, and applied extensively and intensively in the business and management processes.