Application Study Based On Complexity Science Method In Military Hospital Service For Army/Soldier

Military hospitals are health care agencies which accept military patients and mainlyprovide residential treatments for them. They ensure the health of armies and provide healthsupport during both peace and war periods."Serving for Army"is the fundamental goal of itsexistence and development, and also the guideline for its work. Military central hospitalsplay an important role in enhancing cohesion and improving combating force of our armies.Nowadays, with the progress of the society and national economy, the health demands ofofficers and soldiers are more difficultly satisfied than before, which adds to the challengesthe military central hospitals meet. Therefore, we adopt the means of "evaluation" to collectinformation which reflects the quality of services provided by military central hospitals, sumup the findings and solve the problems in a scientific way.From a perspective of complexity science, basing on the health requirements of officersand soldiers during new military revolution, and proceeding from the purpose of improvingthe service provided by military central hospitals for armies under market economy, thisresearch establishes an index system to evaluate the service of military central hospitals, andranks the six hospitals in order of their service quality, in order to provide orientation forconstantly improving their quality. We employed a variety of scientific methods, includingliterature review, inquiring experts, on-the-spot investigations, questionnaire survey,reliability analysis, and applied complexity science as the theoretical basis.Part One: Introduction. This part introduces the research background, objectives&content, basic concepts&definitions, methods, and systematic analysis framework.Part Two: The complexity research on the systematic analysis of military centralhospitals providing service for armies under market economy. This part systematicallysurveys the existence and development environment of military central hospitals under marketeconomy, and the complexity in providing the service. Part Three: The research of basic method.This part systematically introduces the theoriespertaining to system science and complexity science, and attempts to analyze themethodology of adopting complexity science to guide quality management.Based oncomplexity science, we systematically analyzes the demands for constructing the indexsystem of evaluation; and meanwhile, elaborates the problems and affecting factors inconstructing this system, which lays the foundation for empirical research.Part four: The research of index system to continuing evaluate of MHSA/SM. Based on avariety of scientific methods, including literature review, inquiring experts, on-the-spotinvestigations,we establishe the index system of evaluating to MHSA/SM.Part ficve: The establish of the evaluating model and empirical studies. This partestablishes the evaluating model and index system to evaluate the service of military centralhospitals, and ranks the six hospitals in order of their service quality. It also summarizes theproblems in the service providing and highlights the key issues in future development basedon data analysis.