Research On System Of The Quality Of Medical Treatment Service Management

The quality of medical treatment service is the foundation and core of the management of medical treatment service organization. Along with the entering WTO and improvement of the institution reform of medical treatment in our country, increasing the quality of medical treatment service is a valid way that our country medical treatment service organization can continuously strengthen the customer satisfaction and increase the competitive ability of medical treatment service organization. Establishing the system of medical treatment service management and making it perfect, is the foundation and guarantee of medical treatment service organization improving the quality of medical treatment service. Therefore, systematical studying the conception of the quality of medical treatment service, setting up the theories frame and mode of system of medical treatment service management, exploring the measure of consummating the quality of medical treatment service, have its important realistic meaning. The guidebook of National Natural Science Fund Project in 2003 suggest that research on the index sign and evaluation system of medical treatment quality on the foundation of crowd health should be given the pecuniary aid as a very important project. The research of the system of medical treatment service management of medical treatment service organization is one part of the project which mentioned just now. Therefore, there is not only important actually guide meaning but also very important theories value on the research of this thesis.This thesis adopts the theories analysis and practical analysis, qualitative analysis and quantitative analysis combining together, and synthesizes making use of the theories of quality management, the related theories of economics, social ethics academic theories and behavioral science theories, under the premise of the establishment of the purpose and meaning of this thesis and the analysis of the domestic and international research present condition, gives a systematical research on the system of medical treatment service quality management.First, this thesis defines the conception of the quality of medical treatment service on the foundation towards systematical analysis on medical treatmentservice and quality of medical treatment service, suggests the content of target of quality of medical treatment service, including customer satisfaction index, employee satisfaction index and technology level etc;Secondly, we make the quality characteristic and wreath of medical treatment service clear by the analysis service quality characteristic and wreath, and announce basic principle of the quality of medical treatment service, such as the quality control principle, customersatisfaction principle, value principle and encouragement principle;Thirdly, the thesis studies the establish target, characteristics and mode of the system of medical treatment service quality management on the foundation of the research on the eight principle of modern quality management and equity and efficiency of medical treatment service. It point out that nowadays the medical treatment service organization should adopt the quality management system mode which is on the foundation of process.The fourth, it sets up the value evaluation frame of the medical treatment service quality management system under the premise of suggesting .the conception of the value evaluation of medical treatment service quality management system, then establishes the model of customer value evaluation, value evaluation, operation process value evaluation and the study and grow value evaluation model;The fifth, according to the conclusion from the above research of this thesis, we suggests the 5 ways to consummate the quality of medical treatment service: set up the customer satisfied operation principle, conduct effective quality planning, arrange the process of medical treatment service, establish the system of the medical treatment service quality information management, continuously improve the medical treatment se...