Study On The Optimization Of The Hospital Inspection Process Based On Queuing Theory

Hospital medical technology examination is an important part of hospital operations, is an important reference for health care professionals to diagnose the patient’s condition, treatment and rehabilitation, the patient in during treatment to check the perceived "three long, one short," which is a much more time waiting and less time checking patient perceived waiting time will increase and more intense. As a typical service organizations, medical institutions in the face of the medical industry, market and service-oriented process must deal with patients queuing for too long the problem and improve the patient’s perception of the service to stand out in the same level of competition in the hospital organization. Process optimization aims to break down the process of activity, without affecting the flow of the main conditions of the value chain as much as possible is important to reduce the flow of events and actions. Reduce the flow of non-value generating process. Under the hospital process optimization can not put a massive increase in health care in the hospital again on the premise of effective existing equipment such as hospital staff and site resources rationally and effectively re-allocated to improve the operating efficiency of the hospital.In this paper, the hospital system for the study of a breakthrough medical technology, through the analysis of traditional hospital queuing and queuing indicators, analyzes the current status of the hospital queuing problem, analyze possible improvements queue by queuing indicators of the hospital, from patient triage inspection system check device configuration inspection system and process aspects of inspection capabilities to improve service queuing system; analysis of the value of the hospital medical technology systems inspection process, the analysis of the activities of the process using the ESIA, simplified inspection process of the hospital, reducing the flow of non-value-added activities, to achieve the hospital process reengineering; co-ordinate the use of optimization methods as the superposition of the patient waiting time, the ESIA blishment can effectively reduce patient waiting time integrationd line solutions. Enter the hospital from the queuing system, integrationd queuing system running and queuing systems to improve three aspects of the hospital to check the efficiency of the system, improve the automation level of the hospital management system. Shorten the hospital system average waiting time and average waiting captain examination of the patient. Improve the patient’s perception of the service.Conclusion:The use of queuing analysis and process optimization for the hospital queues and improve recycling can improve the efficiency of the hospital, the hospital’s ability to improve the service.