The Research Of Hospital Nurse Station For Patients Information Service System

With the development of mobile information technology and the transformation of patient centered medical model. On the information service perspective, The topic researches and analyes the problems in the current ward nursing station service system in terms of the information management; information accessment and information interaction.Combined with the relevant theory and tools of service system design, The paper optimizates the ward nurse station information service system, satisfting the requirement of patients in hospital,and improving the service efficiency of hospital nursing effectively.At first the topic makes the research about the present situation and development of domestic medical service field. From the point of service system, ward information service process is regarded as different touch points of nursing service,which is useful for solving the complexity problems of information service and the process, experience in hospital information. Furthermore, The paper makes the depth analysis about the content of nursing process and business process. Combined with the development trend of social communication, visualization, mobile,the paper establish the the direction of constructing the information service platform for clinical nursing station,which increases the interaction between nurses and patients, improve the patients’ ability of information acquisition.Next stage, the author maked the field research in Wuxi No.4 hospital, using the methods including user Interview, behavior observation, blueprint and user journey map, to find the problems and requirement of patients and medical staff in the process of medical service in hospital.Finally,the paper summarizes five aspects demands,such as the inpatient service, cost,rehabilitation nursing, diet order and personal center,and providing the data and support for developing the nursing station clinical service platform. The paper refines and improves the requirements.Through the means of service system diagram, service process and service scenario building, the paper outputs the construction strategy and communicate strategy of the ward nurse station information system and a information platform design for patients.In the traditional hospital information system,medical staffs and patients are information monomers relatively isolated and static.They have no correlation between each other.The author constructs ward nursing station information service system, satisfies different patients achieve information requirements of inpatient service, cost,rehabilitation nursing, diet order and personal center in ward,establish effective positive interactive symmetric service platform with medical staffs,which improves the satisfaction in hospital. To the hospital,connect with the whole medical service links, so that form efficient management model. Improve work efficiency of medical staff, which to obtain a good reputation and improve hospital’s influence and brand value. In the whole information service system, different stakeholders will be able to get to their own benefit value from the service platform.Service system construction scheme and guiding strategy can provide the inspiration and reference for other hospital management pattern,to promote the development of the whole medical service industry.