The Construct Mechanism Of Transactive Memory System In Financial Teams

Financial industry is a typical representative of knowledge-intensive industries.Transactive memory system(TMS)is a mechanism of knowledge connection,sharing and transfer,which is conducive to improving the work efficiency of the financial industry.There are many influencing factors,such as knowledge diversity,friendship network centrality,etc.,can affect TMS.However,the specific influencing mechanism between these influencing factors and TMS in financial team is still unclear.Based on the social exchange theory and the elaboration likelihood model(ELM),this paper mainly explores how personal range,financial literacy and herding effects affect the establishment of TMS in the financial team,and whether the release of artificial intelligent(AI)tasks will cause the establishment of TMS to be more affected by herding effects.A random comparative experiment is designed to stimulate the knowledge work in a famous Chinese business college and 177 valid samples coming from 52 financial teams were obtained.Stata was used in this paper to examine the theoretical model.ANOVA analysis was used to examine the difference between AIrelated knowledge group and traditional knowledge group.The results show that financial literacy and personal range both positively affect the establishment of TMS.This paper finds that herd behavior may promote the process of establishing TMS,and this effect will be more significant when AI tasks are involved in team work.This shows that for teams engaged in AI-related knowledge work,knowledge transfer in teamwork is more likely to be driven by herding effect,thereby promoting the TMS.This article provides a theoretical basis for the knowledge management process of the financial team and supplements the research on TMS.In practical,when financial teams are involved in the AI-related knowledge works,they should appropriately guide the convergence of employee behaviors and use the herding effect to accelerate the establishment of TMS for better knowledge sharing and team innovation.