Study On Operation Management Process Optimization Of E-Tax System In Y County Of Zhejiang Province

With the in-depth promotion of the concept of service-oriented government,government agencies vigorously promote the construction of e-government platform.Internet + provides conditions for the development and improvement of e-government in government departments.As an important part of e-government,e-taxation is born under the background of the rapid development and application of knowledge economy and information technology,and the profound reform of tax collection and management mode.The first chapter describes the research background and the transformation of government functions.Under the general background of building a service-oriented government satisfying the people,the research aims to improve the efficiency and quality of tax service,the satisfaction of taxpayers and reduce the working pressure of tax staff,which has theoretical and practical significance.At the same time,the relevant literature at home and abroad is introduced,and the research contents,research methods and research innovations are summarized.The second chapter introduces the basic concept of e-tax and e-tax bureau and the related theory overview.The basic content of the theory of new public service and government process reengineering,as well as the enlightenment of the theory to this research,the third chapter mainly describes the current situation of the operation and management process of the e-tax Bureau in Y County,Zhejiang Province,the development process from the initial establishment to the subsequent updating and upgrading,the user positioning of the web page,the introduction of function modules,the basic conditions of the operation and management process,the specific content and the effect.The fourth chapter,through questionnaire survey,found the problems in the operation and management process of Y County electronic tax Bureau,including insufficient data sharing,undiversified management methods,untimely information transmission,frequent system shutdown and update,and analyzed the causes of these problems.The fifth chapter puts forward some corresponding measures and solutions to solve the above problems,including optimizing user experience according to the needs of taxpayers,establishing a comprehensive "Internet + tax" system,establishing a diversified publicity and training system,and actively promoting co-governance of services.Taking Y County Taxation Bureau as an example,this paper uses the new public service theory and government process reengineering theory to analyze the current situation of the operation and management of the electronic taxation bureau.Countermeasures are put forward from the perspective of optimizing user experience according to taxation needs,the perspective of "Internet + taxation" system,the perspective of diversified publicity and training system,and the perspective of service co-governance.This article mainly starts from the first-line perspective of taxation,finds out the problems that occur in the operation of the electronic tax bureau,and formulates corresponding measures according to the problems,so that the electronic taxation can be further developed,so that the electronic taxation platform can move towards the direction of intelligence.