Research On The Optimization Of Tax Services In The Tax Service Hall Of T County Tax Bureau

Tax service has always been a key work of the tax department.Optimizing tax service is of great significance for building a service-oriented government,creating a good business environment,and deepening the reform of "delegating power,delegating control and providing services".The goal of "fine service" puts forward higher requirements for tax service and brings many challenges to the grassroots tax authorities in the construction of smart taxation.As the most direct and close position between the tax department and taxpayers,the Tax service hall not only undertakes the responsibility of collection,but also bears the pressure of service.How to transform hardware and software,realize the transformation of undifferentiated service to refined,intelligent and personalized service is a topic worth studying.This paper uses the new public service theory and Maslow demand hierarchy theory,takes the Tax service hall of T County tax bureau as the research object of optimizing tax services,and adopts the literature analysis method and the participatory observation method to conduct a preliminary investigation.After that,the questionnaire is designed according to the SERVPERF service quality evaluation model,randomly sample and collects the questionnaire data,and deeply understands the problems existing in the tax service of the Tax service hall of T County tax bureau.Through SPSS,the questionnaire data are statistically analyzed and the interview results are sorted out.It is found that the Tax service hall of T County tax bureau.has problems such as insufficient in-depth service awareness,low tax efficiency,insufficient staff service motivation,and low degree of tax service informatization.It analyzes the reasons for the problem.Finally,it puts forward optimization suggestions to establish a scientific tax service concept,improve the quality and efficiency of tax service,form an internal drive for tax service,and accelerate the intelligent construction of tax services.I hope that this research can be helpful to improve the tax service level of the Tax service hall of T County tax bureau..At the same time,it will provide a reference for the optimization of the tax service of other grassroots tax bureaus.By continuously optimizing the tax service of the Tax service hall,it will improve the satisfaction of taxpayers,so as to achieve the purpose of optimizing the business environment and promoting the modernization of the tax governance system and governance capacity.