Study On The Promotion Of Luoyang City Bureau Of Quality Of Service Tax Service Hall

The present society is a society which advocates "service is the Supreme".In this context,how to strengthen the service concept,improve service quality has become an important task of the modern organization must face and solve.The tax department is our country's tax collection and management authority,which is directly facing the taxpayer.According to the service oriented government's request,the construction of the service type tax authority,the improvement and the optimized tax service also have become the important task of the tax department at all levels.In the improvement and optimization of tax service process,as for the taxpayer,withholding agent concentration for tax related matters,to provide tax service institutions and places,the tax service hall played the role of greater.How to strengthen the tax service hall construction,improve the service quality of the tax service hall,become tax departments at all levels to improve and optimize the tax service work in heavy.This paper to service type tax authority,and the background of the construction of the tax service hall service quality in the title,in Luoyang City Local Taxation Bureau as the research object,using the theory of service quality,customer relationship management theory,customer satisfaction theory,marketing theory analyzing disadvantages of Luoyang Municipal Local Taxation Bureau Tax Service hall and the quality of services,and puts forward the improving measures.Firstly,the paper introduces the theory and method of service quality,analyzes the content and characteristics of tax service,tax service quality.Secondly,to Luoyang Land Tax and the tax service hall were introduced,analysis the Luoyang Land Tax in the tax service hall facing the external environment,analysis of the effectiveness of Luoyang Land Tax in the tax service hall service quality has been made in the construction of.Again,the use of SERVQUAL model,from tangibles,reliability,responsiveness,assurance,empathy and other aspects of the problem of quality of service in Luoyang Land Tax in the tax service hall were investigated,while the use of the service quality gap model,from the cognitive management,quality control,service and marketing communication,and several of the specific reasons for the problems of service quality.Finally,from the cognitive management,quality control,service and marketing communication put forward the Luoyang Land Tax in the tax service hall to improve the service quality of specific measures.