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Research On The Strategies For Improving The Tax Service Hall The Service Quality Of Hanchuan Statetax Bureau

Posted on:2015-03-08Degree:MasterType:Thesis
Country:ChinaCandidate:M XieFull Text:PDF
GTID:2269330428969908Subject:Public Management
Abstract/Summary:PDF Full Text Request
"Accelerate the reform of the administrative system, improve the public service system, strengthen social management and public service functions, service type government construction." Is one of the important measures put forward in the eighteen party. The tax revenue work and social economy closely, closely linked with the masses of taxpayers. The tax department as a department of the government economic functions important, its service level and law enforcement capacity, is directly related to the party and government in the people’s image. The tax department plays an important role in improving the government’s public service system and the construction of service government. Optimize and improve the tax service work, is the concrete embodiment put one’s heart and soul into serving the people, but also an important measure to promote the construction of service-oriented government.The five part of this thesis consists of preface, the related concepts and theoretical interpretation, analysis, thoughts on improving tax service, tax service quality in the summary and prospect.The first part discusses the background and significance of this study, the summary of domestic and international research status, and research methods, writing framework and characteristics and innovation.The second part of the interpretation of the concept of tax service and the basic contents etc.In the third part, Hanchuan IRS tax service hall as an example of the tax service analysis, combined with the actual work of the whole Hanchuan IRS tax service work, summed up some good practices and achievements; four aspects but also from the understanding of the work, job evaluation, personnel quality, information management, points out the Hanchuan State Administration of Taxation in the tax service work problems, and the causes of these problems are analyzed.The fourth part ways on the quality of service and to enhance the efficiency of Hanchuan State Taxation Bureau do tax office was studied. From out of the misunderstanding, construction work modern tax service system, the implementation of "quality engineering", accelerate the pace of information technology, to create "the protection of the rights and interests of the365" service brand in five aspects and puts forward some constructive suggestions.The fifth part summarizes the full text, and to face the future tax service work situation and requirements are discussed.The innovation in this paper is fixing the tax authorities of the tax service work into the construction of service government, using the public satisfaction with the combination of study together, finally putting forward the information feedback system to construct a taxpayer. The focuses are the interaction between tax department with taxpayer, the intermediary participating in the taxpayer and the organizations, the necessity in safeguarding the legitimate rights and interests of the taxpayer.
Keywords/Search Tags:Tax service, Quality of service, Service type government
PDF Full Text Request
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