| At present,with the global economic downturn,the magnetization competition in the financial industry is becoming increasingly fierce,and the profit space of commercial banks is constantly being compressed.Commercial banks have a more aggressive development mode,and often adopt self-pressure in business,continuous pressure in management,and continuous extension of working hours to improve the efficiency of banks.However,this kind of way makes the grass-roots staff overwhelmed,the job burnout problem highlights,the admission rate is too high,the work enthusiasm failure,the lack of work innovation vitality,especially in the daily operation of the work enthusiasm and low sense of achievement has a greater impact.The grass-roots staff of commercial banks is the cornerstone of the operation of commercial banks.The service attitude and work efficiency of the grass-roots staff have a direct impact on the external image and internal development of commercial banks.It is of great significance to study and solve the problem of grass-roots staff burnout.This thesis selects a city commercial bank as the object of investigation.The city commercial bank has completed shareholding transformation and been listed successfully,which is a representative city commercial bank.The scope and degree of job burnout of its grass-roots staff has certain reference significance for other city commercial banks.On the basis of referring to the relevant research results,this thesis discusses the concept of job burnout and the theories summarized by predecessors.By adopting the methods of literature research,interview survey and questionnaire survey,this thesis summarizes and analyzes the obtained data,focusing on the three aspects of emotional exhaustion,individualization and low sense of achievement of grassroots employees.From the individual,the organization,the society three aspects of in-depth analysis of the city commercial bank grass-roots staff burnout factors.Finally,according to the analysis of statistical results,combined with the actual development of the city’s commercial banks,it is proposed that from the individual level should optimize the growth and development space,improve emotional management,develop diversified interests.From the organizational level,it is necessary to allocate work responsibility and pressure reasonably,manage work environment humanely and take incentive measures.From the social level,we should strengthen the publicity to promote employees’ identification of corporate culture,create a diverse and interactive working environment to build social trust in the profession,and improve the resources and conditions for employees to enjoy social relations.The conclusion of this study provides a new way for commercial banks to prevent and alleviate the job burnout of grassroots employees,and provides an important reference for promoting the long-term development of the city’s commercial banks in the new era of economic environment. |
