| At present,China’s information technology is booming,mobile Internet,big data,cloud computing,blockchain and artificial intelligence,as well as in-depth economic development in various fields,traditional industries are constantly accelerating the pace of digital transformation.In order to improve competitiveness and customer service quality,the financial industry has begun digital transformation.The rise of "digital economy" has both advantages and disadvantages for enterprises,providing opportunities to the industry as well as certain challenges.As an important member of the service industry and one of the institutions most closely related to digital,the digital transformation is more imperative,which is related to the future development of banks.The Industrial and Commercial Bank of China has long been known for its "steady development," and its concept of a smart bank dates back to the rise of Internet finance.In the face of the boom of Internet finance,ICBC began to implement the e-ICBC strategy in 2015,and started the transformation of IT architecture.After continuous iteration,ICBC entered the e-ICBC 3.0 smart bank stage.As a large traditional state-owned bank,the digital transformation of ICBC has achieved certain results,because this paper studies the impact of the digital transformation of ICBC on its performance,which is representative to a certain extent.The main research object of this paper is the digital transformation of Industrial and Commercial Bank of China.First of all,through reading literature and public information,the digital transformation measures and effects of commercial banks are sorted out and expounded,and then the impact of digital transformation on business performance is further studied according to the actual situation of ICBC.Secondly,through effect analysis,this paper studies the effect of ICBC’s digital transformation on its performance.Thirdly,by selecting evaluation indexes,the three-stage DEA model is used to evaluate the impact of digital transformation on ICBC’s operating performance.Finally,factor analysis method is used for comparative analysis within the industry,and horizontal comparison is made between ICBC and five state-owned banks with the same nature,so as to make the analysis more comprehensive.Through the above research,the conclusions are as follows: the digital transformation has improved the development quality,risk control ability,operating efficiency and profitability of ICBC,thus playing a positive role in the performance of ICBC.Under the influence of the epidemic in 2020,it can maintain the growth of profits.In recent years,the digital transformation has been strengthened to increase its return to scale,indicating that the improvement of digital degree has brought about the improvement of performance.Icbc’s performance level has been in the forefront of state-owned banks,thanks to its strong financial strength.In summary,the following suggestions are put forward for the reference of other domestic banks: Commercial banks need to lay out digital strategy from top to bottom,pay attention to the coordinated development of business structure,and properly deal with the network security issues brought by the improvement of digital level in digital transformation. |
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