Research On Tax Service Optimization Of Grass-roots Tax Authorities

In recent years,the CPC Central Committee has continuously put forward new requirements for deepening the reform of "delegating power,delegating power and providing services",and stressed that "streamlining administration,delegating power,strengthening regulation and improving services" is an important measure to transform government functions and stimulate market vitality.As an important functional department of the government,the tax department undertakes the sacred mission of "gathering money for the country and collecting taxes for the people".Moreover,it should adapt to the new situation,deepen the reform of "delegating power,streamlining regulation and service" in the tax field,constantly optimize the tax service,and build a service-oriented tax department.The development of all the work of tax departments is inseparable from the tax service work,which is a bridge between tax authorities and taxpayer payers.Doing a good job in tax service is of great significance to establishing a good social image of tax authorities,improving the tax compliance degree of taxpayer payers and optimizing the business environment.Grass-roots tax authorities are in the front line of tax service,directly implement and implement various work tasks,and directly contact with taxpayers and payers,the requirements for tax service work will be higher.With the deepening of the reform of the tax collection and administration system,although the tax service work of the grass-roots tax authorities has made great progress,there are still a series of problems.It is an important task for the grass-roots tax authorities to constantly innovate the service mode,improve the service efficiency,optimize the service quality,and strive to improve the satisfaction and sense of gain of the taxpayer payers.This thesis takes J County Tax Bureau as an example to study the tax service problem of the grass-roots tax authorities.The theoretical basis includes the new public service theory,tax compliance theory and customer relationship management theory.The main research methods include literature research method,case analysis method and investigation and research method.Introduction part by the domestic and foreign research review define the significance of tax service,the second part introduces tax service concept and theoretical basis,the third part describes the J county tax service status and related investigation,the fourth part of the J county tax service problems in the analysis,the fifth part for the problems introduced to optimize the tax service measures.This thesis deeply analyzes the problems existing in the tax service of J County Tax Bureau and puts forward the corresponding countermeasures,which hopes to play a positive role in optimizing the tax service of the grass-roots tax authorities.