Family Broadband Delivery Process Based On Fast Response

Due to booming network technology and emerging applications,broadband has become necessary for the development of national basic strategies.As a latecomer,China Mobile has successfully grown into the largest broadband operator in China through product strategy design,investment in marketing resources,and full use of marketing strategies in the early stage.But meanwhile,China Mobile faces a huge challenge that its business process shows increasingly prominent shortcomings in its development and is difficult to support the current market development and customer service.Therefore,it has been a core competence of communication enterprises to optimize and improve their home broadband delivery process.At this point,communication enterprises are supposed to take effective measures to improve their strength in management and tap the potential of industry development and market competition so as to ensure sustainable construction and development.In this course,it is necessary for communication enterprises to upgrade and optimize their broadband delivery business,which will bring them more advantages in market competition and contribute to their development and growth.Such upgrade and optimization will improve customer satisfaction,reduce costs and increase efficiency,so TF will achieve its goals of customer satisfaction,market control and value promotion faster.Taking the home broadband delivery process of TF as the research object,this study first selected the key processes of home broadband and used analysis methods ASME and FME to analyze the status quo and problems of the TF broadband delivery process,especially the three key processes of home broadband delivery.Then,combined with the status quo of the TF broadband process and based on the five stages of the DMAIC model,this study established the optimization steps of key processes,diagram of the optimal process,and plan of TF process optimization and performed optimization from broadband account opening,service appointment,and door-to-door installation and maintenance.Finally,to successfully perform the process optimization plan,this study put forward supporting measures to improve the quick response process of TF in terms of home broadband services.The application of process optimization theory in this study not only helps TF create a set of quick-response broadband delivery processes and solutions,and achieve industry leadership but also lays a foundation for process optimization in the field of communications.