Research On Strategies To Improve The Quality Of Property Management Services In YJ Communit

As a new type of housing management model,the property management of residential quarter belongs to the inevitable development model in the process of housing system reform and municipal social governance in China.In recent years,with the rapid and high-quality development of China’s economy and society,people pay more and more attention to the level of service quality provided by property management companies in daily life,whether the company can bring more diversified and comprehensive services,and the real service experience brought by property services.If the property management company wants to develop in the long run,it must improve the service quality and enhance the satisfaction,loyalty and trust of the owners to the property management company,so as to occupy an advantageous position in the increasingly fierce market competition.Taking Tianjin YJ Community Property Management Company as an example,this paper studies its service quality improvement strategy,combines my actual experience of participating in epidemic prevention in grass-roots communities and serving as a property service volunteer during the COVID-19,based on the review of basic theories such as property management and service quality and the analysis of the current research situation,conducts a field survey of the real situation of the property management company in YJ Community,and comprehensively uses the literature research method Research methods such as questionnaire survey and statistical analysis are used to investigate the satisfaction of the property management service quality of the owners of the community,analyze the main problems in the daily management services of the company,and analyze the "one-to-one" targeted causes,and then propose countermeasures and suggestions that can effectively improve the service quality of the property management company.Based on the above research process,this paper proposes four specific improvement measures: First,we should pay attention to the fundamental of strengthening the comprehensive construction of the talent team to further enhance the comprehensive business quality of the company’s employees;Second,we should make full use of big data,a high-tech means,to further improve the intelligent management level of property companies;Third,we should strengthen the concept of humanistic care,further do a good job in caring for vulnerable groups and strengthening infrastructure construction;Fourth,we should accurately grasp the diversified needs of customers,actively explore diversified service systems,and ensure the effective improvement of service quality.This study has a certain reference value for related enterprises in the field of property management.