| At present,China is in a new period of reform and opening up,a period of profound transformation and upgrading of society and economy.All kinds of contradictions are prominent.All kinds of sudden public crisis events happen from time to time,especially the outbreak of the COVID-19,which not only seriously hampers the country’s socio-economic development,but also endangers the safety of people’s lives and property.At the same time,it is also a major test for the Chinese government to respond to public crisis events.As an organization with public power,the government bears the responsibility of protecting the public’s public interests from crisis and maintaining social stability.Therefore,improving the government’s ability to respond to sudden public crisis events is conducive to national stability and coordination.On the basis of combing the relevant theories and practices of responding to public emergencies at home and abroad,this paper takes the W municipal government as an example,and takes the 4R crisis management theory as the breakthrough point to conduct field research on the current situation of W municipal government’s handling of the COVID-19 epidemic as a public emergency in stages.At the same time,it analyzes the city’s shortcomings in responding to public crisis events,and explores the reasons for its emergence.Finally,combined with the previous analysis of the 4R crisis management theory,Propose countermeasures and suggestions for improving the public crisis management ability of W City Government in sudden public crisis events.In the crisis reduction stage,it is necessary to improve the popularization of emergency knowledge and systematically develop crisis response systems;In the crisis preparation stage,we should improve the emergency material support system,build a Big data monitoring platform,improve data tracking and monitoring,strengthen data security,and build an emergency reserve team;In the crisis response stage,it is necessary to achieve the rational use of new media,focus on collaborative governance of public crises,strengthen effective market supervision,and transform the concept of public crises;In the crisis recovery stage,it is necessary to strengthen post disaster social reconstruction,strengthen supervision and reward and punishment mechanisms,and ensure post disaster relief work... |
