Research On The Influence Of Government Digital Governance On Public Service Efficiency

Improving the efficiency of public service is the key to the development of public service in China.The Central Committee of the Communist Party of China’s "Outline of the 14 th Five-Year Plan" pointed out that the development of public services should take the direction of "reinforcing the weak and strengthening the strong and improving the quality" to further improve the input-output efficiency of public service resources.With the rapid development of contemporary digital technology and its rapid integration with social life,it is an inevitable choice to promote the development of public services with government digital governance.Based on the data of 30 provinces in China from 2010 to 2020(except Hong Kong,Macao and Taiwan,Tibet),this paper studies the influence of government digital governance on public service efficiency.First of all,starting from the research background and significance,combing the relevant research results,and determining the research content and methods of this paper.Secondly,define the concept and describe the influence mechanism from the theoretical level.Then,based on the data of 30 provinces(except Hong Kong,Macao and Taiwan,Tibet)from 2010 to 2020,the level of digital governance of provincial governments is measured by entropy method from three aspects: infrastructure construction,digital industry development and government digital attention.And,an index system for measuring the efficiency of public services is established for public education,life security and environmental protection,and the efficiency of public services is measured by using a three-stage super-efficiency SBM-DEA model.In the second stage,SFA regression is carried out to eliminate the influence of environmental factors,Malmquist index model is used for efficiency dynamic analysis,and nuclear density estimation and Dagum Gini coefficient method are used to analyze the differences of public service efficiency among provinces.After that,an empirical study was conducted,with public service efficiency as the explained variable,government digital governance level as the core explanatory variable.A panel regression model was established to study the influence of government digital governance on public service efficiency,and the stability of the results was proved by endogenous test,robustness test and heterogeneity test.Finally,the spatial correlation of public service efficiency is tested,and the spatial Dobbin model is introduced to analyze the spatial spillover effect of government digital governance on public service efficiency,and different spatial weight matrices are used for regression to ensure the reliability of the results.The research results show that:(1)The overall level of government digital governance fluctuates and grows,and the differences among provinces gradually narrow.(2)The overall public service efficiency has declined slightly,and the scale efficiency is the main reason that affects the comprehensive technical efficiency.The growth of comprehensive technical efficiency is the main reason for the growth of total factor productivity,and the public service efficiency is underestimated by the external environment.At the same time,the polarization of public service efficiency in China is serious,and regional differences are the main sources that affect the differences of public service efficiency in China.(3)The results of panel regression model show that government digital governance has a significant positive impact on the efficiency of public service.However,the results are heterogeneous.The eastern and western government digital governance has a significant role in improving the efficiency of public service,while the central region has no significant positive impact.(4)The results of spatial correlation analysis show that there is a significant positive autocorrelation and spatial agglomeration of public service efficiency in China as a whole.The results of spatial Dobbin model show that the digital governance of the government not only has a positive impact on the improvement of public service efficiency in this region,but also has a positive spatial spillover effect on neighboring regions,which requires strengthening learning exchanges between regions.