Research On The Improvement Of Tax Service Quality Of Basic Tax Authorities

In recent years,along with the gradual implementation of the simplified administration and power policy,the government departments are also gradually optimizing and improving the public service work they provide.As an important public service work,tax service undertakes the important mission of accumulating wealth for the country and collecting taxes for the people,and it is also an important window to show the government’s working attitude and image to the public.Good tax service work can not only complete the tax collection task of the government with high efficiency and quality,reduce the cost of tax collection,promote the development of the national economy,but also improve the satisfaction of taxpayers,protect the legitimate rights and interests of taxpayers,conducive to the construction of a harmonious society.In the research process,this paper takes the theory of public finance,the theory of new public management and the theory of tax compliance as the theoretical basis,adopts three research methods:literature research,case analysis and analysis and comparison,and combines theoretical analysis with case analysis to take how to improve the service quality of tax authorities at the grass-roots level as the research object.The X District Tax Bureau of Suzhou City is taken as an example.In the internal system construction,integration and utilization of information system,disclosure of tax service information,improvement of taxpayer satisfaction,protection of legitimate rights and interests of taxpayers and other aspects of the X District tax Bureau in improving the quality of tax service for reference excellent examples.In addition,the paper lists the tax service problems existing in X District tax Bureau,and then summarizes the reasons for the problems:first,the legal protection system of tax service is not perfect;second,the tax authorities do not pay enough attention to the needs of taxpayers;third,the informatization degree of tax service is generally low;fourth,the quality of tax service staff is uneven.Then,it illustrates the advanced work experience of foreign developed countries to improve the quality of tax service,and concludes the inspirations obtained from it.Then it concludes the recent and forward measures and countermeasures which are applicable to our basic tax authorities to improve the quality of tax service.