Research On Cross-Identification Of Department Responsibilities In The 12345 Government Service Hotline Work Order Processing

As a new model of social governance widely popularized in recent years,12345 government service hotline is an important channel for the government to directly listen to the voices of the masses and solve their problems.Through the 12345 government service hotline,the competent department of the hotline accepts the appeals of the people and all sectors of society,coordinates and urges the undertaking units to properly handle the appeals,which is a direct way for the government to address the concerns and difficulties of the people.During the development of 12345 government service hotline,each city’s effective handling of government service hotline must respond to the conflict between the cross departmental nature of events during the work order processing process and the existing departmental responsibilities.With the increasing utilization of the 12345 government service hotline and the awakening of people’s awareness of rights protection,the number of controversial work orders has also increased year by year.Disputed work orders often involve the intersection of departmental responsibilities.If the organizer is not clear,the appeals of the masses cannot be quickly resolved,which restricts the development of the 12345 government service hotline.This article explores the deep-seated reasons that restrict the handling of disputed work orders by studying the problems encountered in the process of identifying responsibilities in the 12345 government service hotline handling in W County,in order to improve social governance capabilities,optimize the 12345 government service hotline work order handling,and enhance the sense of gain,happiness,and security of the masses.This paper takes W County in the southwest of Shandong Province,to conduct indepth research on the responsibility identification work in the handling of 12345 government service hotline in W County,and propose optimization suggestions.The paper consists of five chapters.On the basis of consulting domestic and foreign literature on hotlines,division of responsibilities,and overlapping responsibilities,combined with collaborative government theory and government response theory,it introduces the background of the work of responsibility identification in the handling of W County 12345 government service hotlines,the interdepartmental nature of government service hotlines,the practices of responsibility identification,and the results achieved.After investigation and research,it is believed that the problems faced by W County in carrying out the identification of the responsibilities of the 12345 government service hotline dispute work order department include the difficulty in identifying the sponsoring unit of the dispute work order,the poor level of collaboration among the identified member units,the insufficient authority of the identification results,and the recurrence of similar controversial matters.At the same time,in-depth analysis is conducted on the causes of these problems,and it is recommended to continuously clarify the relationship between the responsibilities of the department and strengthen the level of team building,and optimize the construction level of hotline database.Work to improve the level of department responsibility identification in handling 12345 government service hotline dispute work orders.The innovation of this article’s research content lies in that at present,there is relatively little research specifically aimed at solving the issue of 12345 government service hotline dispute work orders,but the issue of dispute work orders is a common issue that many cities in China are currently facing.The research on W County 12345 government service hotline handling responsibility identification in the central sector provides a certain example for solving the issue of dispute work orders and optimizing the handling of 12345 government service hotline,It also provides new ideas for clarifying the intersection of departmental responsibilities,optimizing departmental functions,and promoting departmental performance.