Research On The Satisfaction Of Government Website Information Disclosure Service Under COVID-19

At the beginning of 2020,COVID-19 was discovered in Wuhan for the first time,which affected all aspects of the life and work of Wuhan citizens..Due to its rapid spread and its two-week infection cycle,COVID-19 has brought great challenges to the epidemic prevention and control work.People are constantly concerned about real-time news and developments about the epidemic,whether the government can timely The accurate disclosure of epidemic information has become the focus of social attention.Premier Li Keqiang proposed in the work report made during the "13th Five-Year Plan" period that governments at all levels across the country should vigorously promote streamlining administration and delegating power,combining decentralization and regulation,and optimizing services,thereby enhancing government functions,and optimizing government information disclosure.reform demands.In 2020,my country’s government departments have further improved and revised the "Government Information Disclosure Regulations",and the latest version of the regulations has optimized the depth and breadth of government information disclosure responsibilities.The No.7 document issued by the General Office of the State Council in the same period also clearly ordered the government to conduct more timely and accurate information disclosure.With the update of regulations and the issuance of new documents,open government information workers have a higher mission.Under the current new situation,open government information work must seize opportunities,be brave to challenge,and innovate boldly in order to improve the people’s Satisfaction with government information disclosure services.Wuhan,as a city with severe epidemics in the early stage of the outbreak of COVID-19,has always been a very important task to disclose government information.At the same time,the Wuhan Municipal Government Portal,as one of the authoritative official websites,can disclose the information on COVID-19,and the information and data it discloses can be used for reference.Therefore,this paper takes this website as the research object.Good research value.This paper firstly sorts out and analyzes the existing academic achievements of domestic and foreign scholars in the field of government information disclosure.Based on these literatures and research results,it systematically expounds the basic concepts and theoretical foundations that will be used in this paper.Secondly,the current situation of the construction of the portal website of the Wuhan Municipal Government was analyzed,and the work of the website during the epidemic was also sorted out in detail,and relevant suggestions and opinions were drawn.Afterwards,it disassembles and analyzes the classic customer satisfaction models at home and abroad,explores the common points and differences between the models,takes the strengths of each model,and combines the current basic situation of information disclosure on the government website in my country.The theoretical model is the main basis to construct the public satisfaction evaluation model of Wuhan government portal website information disclosure,and put forward research hypotheses about the path relationship between the latent variables between the models.Then,according to the secondary indicators,the questions that can corroborate the corresponding indicators are listed to make a questionnaire,and a questionnaire survey is carried out in Wuhan.Based on the obtained results and data,a structural equation model is established to test whether the hypothesis is true.Finally,based on the results of the data analysis,it is proposed to improve the public satisfaction from five aspects: improving government information systems,improving the professional ability of government website information disclosure,expanding the use and publicity of government websites,improving the legal system related to information disclosure,and improving the supervision and accountability mechanism.countermeasures.