Research On The Improvement Of Service Quality Of Primary Medical Insurance Agencies

Reform in the government deepened the pipes under the background of construction of a service-oriented government,basic medical insurance agencies as the executor of the government health insurance policy,the specific medical insurance business for home and broad ginseng protect unit and join the crowd in the medical insurance affairs on the server,become one of it is very important to the reform of the examination room 。 How to improve the quality of medical insurance handling services and enhance the sense of gain and satisfaction of insured people is one of the most important issues in the field of medical insurance。This paper introduces the construction and development status of primary medical insurance agencies as well as its responsibilities,service quality requirements,from the national level to analyze the supply status of primary medical insurance agencies.Taking the service quality improvement of shangyu District Medical security Management Service Center in Shaoxing city as a case study,this paper introduces the innovative measures in the field of handling,analyzes the problems and causes of handling services,and finally puts forward the corresponding countermeasures and suggestions to improve the service quality of handling primary medical insurance agencies。Thesis on the basis of the research background,through to the new public service theory Total quality management theory and health-care orgnaization of transformation and upgrading of the related literature research,in order to improve the basic medical insurance agency orgnaization orgnaization of service quality for research purposes,the shaoxing shangyu area health care management services centre orgnaization of health-care innovations as a case study in depth analysis,using the method of literature research field survey Questionnaire survey and interview were used to study the reasons influencing the improvement of medical insurance service quality and the difficulties they faced,such as the service environment to be improved,the workload of the office,the weak management of the third-party team,the informatization level of the office management to be improved,and the difficulties to be faced with the improvement of the grass-roots service network。After analyzing the causes of the problems,the author puts forward some suggestions to improve the service quality of the primary medical insurance agencies,and build high quality service by strengthening the internal control system management.By extending the tentacles of medical insurance service,enhance the accessibility of medical insurance service;Optimize the service experience of the masses by innovating the medical insurance handling mode;By promoting the reform of payment methods,improve the level of fine medical insurance management;Accelerate the digital reform of medical insurance,improve medical insurance governance capacity;Through the weaving of dense fund supervision network,build a total line of health insurance protection。...