A Survey On The Satisfaction Of Teachers And Students To The Knowledge Service Of CNKI

In recent years,due to the rapid development of new technologies and economic and social changes,knowledge has become a fundamental driving force for the progress of modern science and technology and the social and economic development.Driven by the knowledge economy,society’s demand for knowledge has grown stronger and knowledge services have emerged.While users are paying more and more attention to knowledge resources,knowledge services are also evolving in many directions.Today,many knowledge service platforms,such as CNKI,Weipu,and Wanfang,are already well known to the general public and are maturing every day.Among them,CNKI is an important knowledge service platform that plays an important role in Japan’s social development and human resource development,provides users with high-quality,time-efficient services,and has a positive impact on people’s lives.You can change people...Learning habits.However,during the operation of CNKI,problems occur in the process of use by users,so it is necessary to accurately grasp the satisfaction level of users with the knowledge service of CNKI.The theoretical and applied research on knowledge service has been quite extensive,mostly focusing on knowledge service evaluation system,knowledge service model,etc.There are relatively few studies on knowledge service user satisfaction.Based on the relevant research literature,this paper draws on the Chinese customer satisfaction research model and introduces external variables to form a theoretical research model suitable for CNKI knowledge services.This article mainly studies the satisfaction of university teachers and students with CNKI’s knowledge service,designing related questions for the research variables,and asking some users about related issues before the formal survey,and then revising the questionnaire based on user feedback,After completing the final questionnaire,use the "Questionnaire Star" platform to distribute and collect the questionnaire online.A total of 407 valid questionnaires were collected in this study,and then the valid sample data extracted and sorted out were analyzed.First,use descriptive statistical methods to analyze the basic situation of users;then use reliability and validity testing methods to verify the feasibility of the questionnaire;finally use SPSS 22.0 data analysis software to process the extracted sample data to further analyze user satisfaction.The research results show that users have the highest average satisfaction with perceived quality,followed by image,perceived value,knowledge service process,expected quality,user satisfaction,and knowledge quality.Users have the lowest average satisfaction with knowledge quality.According to the above research results,we can improve user satisfaction from five aspects: Increase publicity,improving knowledge service process,improving knowledge quality,optimizing system quality and improving students’ professional ability.